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Explore the Terms That Govern Your Account

Before you open an account on rekap hk, these Terms & Conditions set out exactly what we agree to provide and what we ask from you in return.

Account Eligibility RulesDANA, OVO, GoPay & QRIS Deposit TermsWithdrawal Verification PolicyAccount Suspension ConditionsDispute Resolution Process

Explore the Lobby Read FAQ

Browse the Scope of These Conditions

rekap hk Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions are governed by applicable regulations and apply to all account holders accessing rekap hk from Indonesia, including those in Surabaya and surrounding regions. Eligibility to hold an account depends on local law. When you submit a deposit via DANA, OVO, GoPay or

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QRIS, you confirm that you have read and accepted every clause in this document. We reserve the right to update these terms at any time; the version published on this page supersedes all prior versions. Material changes will be communicated via your registered account email at
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least seven days before they take effect. Continued use of your account after that period constitutes acceptance of the revised terms.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT & COMPLIANCE PATHS

Switch to a Support Channel for Terms Queries

If any clause in these Terms & Conditions is unclear, or if you believe your account has been handled in a way that contradicts what is written here, our compliance-aware support team…

Live Chat Available 24 hours a day, seven days a week directly inside your account dashboard. Quote your account ID and the clause number for the fastest resolution path.

Email Support Send a detailed query to our support address listed in your account settings. We aim to reply within four business hours with a clause-referenced written response.

WhatsApp Helpdesk For urgent terms disputes, our WhatsApp line connects you to a compliance-trained agent between 07:00 and 23:00 WIB daily, with a written chat transcript provided on request.

ACCOUNT SECURITY & DATA HANDLING

Open Your Account Knowing How We Protect It

rekap hk applies layered security and transparent data practices to every account. The six points below describe exactly how we handle your personal data, cookies, account credentials and withdrawal verification — so…

Data Retention

We retain your account data for the period required by applicable Indonesian data regulations. You may request a summary of what we hold by contacting support via email with your account ID.

Cookie Policy

Our site uses session cookies to keep your account logged in and preference cookies to remember your lobby layout. You can manage cookie permissions from your browser settings at any time.

Account Security

All account passwords are stored using one-way encryption. We never store your DANA, OVO, GoPay or QRIS credentials on our servers; payment tokens are handled by the respective payment provider.

Withdrawal Verification

Before your first withdrawal is processed, we verify your identity documents within one business day. Subsequent withdrawals from the same verified account are processed without additional document steps.

Who to Contact for Data Requests

Address data access, correction or deletion requests to our Data Officer via the email channel in your account settings. We acknowledge all requests within 48 hours and resolve them within 14 calendar days.

How to Request Term Changes

If you wish to propose a correction to how your account terms are applied, submit a written request through Live Chat or email. We review each case against the current published version of these Terms & Conditions.

Get Clear Answers on Your Account Terms

The questions below cover the situations we hear about most often from people reading these Terms & Conditions for the first time. Each answer references the specific area of the policy it relates to, so you can find the full clause in the document above for additional context.

These terms apply to every person who opens an account on rekap hk and accesses the lobby from Indonesia, where local law permits. Eligibility to hold an account depends on local law, and by registering you confirm you meet the criteria stated in the eligibility clause.

We publish the updated version on this page and send a notification to your registered email at least seven days before changes take effect. Continued use of your account after that period is treated as acceptance of the new terms.

Yes. Every deposit made via DANA, OVO, GoPay or QRIS is subject to the payment clause in these terms. That clause sets out clearing times, transaction limits and the process for reporting a failed or delayed transfer to our 24-hour support team.

Send a data access request to our Data Officer using the email address listed in your account settings. Include your account ID in the subject line. We acknowledge requests within 48 hours and deliver the data summary within 14 calendar days.

Accounts may be suspended if activity violates the eligibility clause, if verification documents cannot be confirmed within the stated timeframe, or if we detect a breach of the fair-use conditions described in the account conduct section of these terms.

Raise a dispute by contacting our support team via Live Chat or email with the specific clause you believe was not applied correctly. Our compliance team reviews the case against the published terms and provides a written resolution within five business days.

Your first withdrawal requires successful identity verification, which we complete within one business day of receiving your documents. Once verified, subsequent withdrawals from the same account proceed without repeating the full document check, as stated in the withdrawal verification clause.

Explore the Terms That Govern Your Account

Switch to a Support Channel for Terms Queries

Open Your Account Knowing How We Protect It

Data Retention

Cookie Policy

Account Security

Withdrawal Verification

Who to Contact for Data Requests

How to Request Term Changes

Get Clear Answers on Your Account Terms

01 Who do these Terms & Conditions apply to?

02 What happens if rekap hk updates the Terms & Conditions?

03 Are my DANA or OVO deposit transactions covered by these terms?

04 How do I request a copy of my personal data held by rekap hk?

05 Under what conditions can my account be suspended?

06 How are disputes about these terms resolved?

07 Can I withdraw funds if I have not completed identity verification?

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