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How rekap hk Protects Your Personal Data

At rekap hk, every piece of personal data you share — from your account email to the payment method you use, whether DANA, OVO, GoPay or QRIS —…

Data encrypted in transit and at restDANA, OVO, GoPay & QRIS transaction records securedAccount data available on requestRetention periods clearly definedContact our privacy team 24/7
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rekap hk How rekap hk Protects Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

Our privacy team is reachable around the clock — seven days a week, including public holidays — through three dedicated channels.

Live Chat Open the chat widget from any page on rekap hk — our privacy-support agents are available 24 hours a day, 7 days a week, to log your data request and provide a ticket reference number.
Email Support Send your privacy request to our dedicated address listed in the footer. Include your registered email and the nature of your request; we acknowledge all submissions within 2 business hours during standard Indonesia business hours.
Account Portal Log into your rekap hk account, navigate to Settings, then select Privacy & Data to download a summary of stored records, update your contact preferences, or submit a formal deletion request — no waiting on hold required.
DATA HANDLING STANDARDS

How We Handle, Store and Secure Your Data

rekap hk applies layered security practices across data collection, storage and transmission — from the moment you deposit via GoPay to the moment a withdrawal clears to your DANA wallet.

Encryption in Transit

All data exchanged between your device and our servers — including QRIS payment tokens and login credentials — is encrypted using TLS 1.3, so interception during transmission is not possible for standard network observers.

Cookie Policy

We use strictly necessary cookies to keep your session active, plus analytics cookies that you can opt out of via the cookie banner. No cookies are shared with advertising networks or sold to data brokers at any time.

Account Security

Your rekap hk account is protected by password hashing and optional two-factor authentication. We alert you by email each time a login is detected from a new device or an unfamiliar IP address in Indonesia or elsewhere.

Data Retention Schedule

Account records are kept for as long as your account remains active. After account closure, transaction histories — including DANA and OVO records — are held for 12 months for audit compliance, then permanently deleted from our systems.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS providers) and identity-verification partners strictly necessary to operate your account. No personal profile is passed to advertisers or data brokers — ever.

Your Right to Request

You may request a full export of your personal data, ask us to correct inaccuracies, or request permanent deletion via the Account Portal or our privacy email. We respond within 48 hours and confirm completion when done.

Your Privacy Questions, Answered by rekap hk

The questions below cover the data scenarios our account holders ask about most — from how payment data is stored to what happens when you close your account. If your question is not listed here, our live chat privacy agents are available around the clock to give you a specific, documented answer.

We collect your name, email address, phone number and device identifiers. If you deposit via DANA, OVO, GoPay or QRIS, a payment-channel reference is logged — but your full financial credentials stay with the payment provider, not with us.

No. We store only a transaction reference token provided by the payment processor. Your actual DANA wallet credentials, OVO PIN or GoPay login are never transmitted to or stored on rekap hk servers at any point.

After closure, we retain transaction records — including any QRIS or bank-transfer history — for 12 months to meet audit requirements. After that period, all personally identifiable data is permanently and irreversibly deleted from our systems.

Yes. Log into your account, go to Settings, then Privacy & Data, and submit a data-export request. We compile and deliver your full data summary within 48 hours. Alternatively, email our privacy team with your registered address for the same result.

We share data only with payment processors such as DANA and OVO, and identity-verification partners required to run your account. No personal profile or browsing behaviour is ever sold or passed to advertisers — this is a firm operational policy, not a soft commitment.

When you first visit, a cookie banner lets you accept or decline non-essential analytics cookies. You can also change your preference anytime under Settings in your account. Opting out does not affect your ability to deposit, withdraw or access any feature.

We notify you by email at your registered address at least 14 days before any material change takes effect. The updated policy date appears at the top of this page. You may request account closure and data deletion before any new terms apply, where local law permits.

Related Pages

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