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What you need to know about rekap hk's legal framework

We handle your account, deposits and withdrawals with the same care we apply to data security and payment verification.

Account SecurityPayment VerificationData ProtectionSupport Access
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rekap hk What you need to know about rekap hk's legal framework
REACH OUR LEGAL TEAM

How to contact us about account or payment concerns

We respond to account disputes, payment reversals, data requests and policy questions through three channels.

Live Chat Open your account dashboard, scroll to Help, and tap Chat. Wait times are under 5 minutes during 09:00–02:00 WIB. Transfers and transaction disputes are handled the same session.
Email Escalation Send to [email protected] with your account number, issue date and supporting screenshots. We reply within 24 hours on weekdays. Formal disputes are logged and tracked with a ticket number.
Account Settings Go to Settings > Security > Legal Requests to view your account history, download transaction records and submit data-access requests. Responses arrive via email within 10 business days.
HOW WE PROTECT YOU

Data security, payment verification and account access

Your account data is encrypted using industry-standard protocols; DANA, OVO, GoPay and QRIS transactions are verified by token, not stored credentials.

Data Encryption

All account information and transaction details are encrypted end-to-end. Your payment methods—DANA, OVO, GoPay and QRIS—connect via secure token exchange, never raw card numbers or credentials stored on our servers.

Withdrawal Verification

When you request a withdrawal, we verify your identity, check your account balance against pending bets, and process the funds back to the same payment method within 1–4 hours depending on the rail used.

Account Recovery

Forgot your password? Use Email Reset on the login page or contact live chat with your registered email and phone number. We verify your identity and send a secure reset link within 10 minutes.

Cookie & Tracking Policy

We use cookies to remember your login, preferred game settings and device type. You can disable non-essential cookies in your browser; your account and deposit history remain intact.

Data Retention & Deletion

Inactive accounts (no login or withdrawal for 12 months) are flagged for dormancy; we retain your transaction history for 7 years unless you request deletion, which is processed within 20 business days.

Report a Security Issue

Found a bug, suspected fraud or unauthorized access? Email [email protected] immediately with screenshots. We investigate within 24 hours and notify you of findings and any account adjustments.

Frequently asked questions about your account and legal rights

These are the legal and account-protection questions we hear most often from players in Indonesia and across our region. Answers are specific to rekap hk's setup, payment rails and support processes.

Report it to live chat or email [email protected] within 72 hours of the transaction. We cross-check your account balance, game history and payment-rail logs. If we confirm an error, we credit or reverse the transaction within 48 hours. Depends on local law what disputes qualify for reversal.

Yes. Go to Settings > Security > Legal Requests and submit a Data Access Request. We compile your deposit and withdrawal history, game logs and account changes into a downloadable file within 10 business days and send it to your registered email.

No. We never store your card numbers or payment credentials. DANA, OVO, GoPay and QRIS transactions are processed via secure token—you authorize the payment with your app or bank portal, and we receive only a transaction ID and timestamp for verification.

We send a notice to your registered email within 48 hours explaining the reason—such as failed verification, suspected duplicate account or payment-method mismatch. You can appeal via live chat or email. We review appeals within 24 hours on weekdays.

We retain your deposit and withdrawal history for 7 years to comply with local regulations. If you request deletion, we begin purging records 20 business days after your request is approved. Game bet history is kept for 2 years; older records are archived.

Yes. Submit a closure request via Settings > Account > Close Account or email [email protected]. We disable the account immediately, freeze any balance (which you can withdraw), and begin data archival. Permanent deletion depends on local law and regulatory retention periods.

Two-factor auth adds a second security layer—after you enter your password, you'll receive a code via SMS or email to confirm login. It's optional but strongly recommended if you hold a balance. Enable it in Settings > Security > Two-Factor Authentication.

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